Using Upper Case Letters in Emails

Many of my adult ESL students want to improve their business ESL skills. This includes speaking and writing skills for a specific purpose.

Writing effective emails is one of top priorities for most of my students. As I've mentioned before, we often review emails they've written in the past week and make corrections. I don't only look at grammar issues, but just as important, we review the "tone" of the emails.

One of the things I rarely have had to mention to my ESL students is how WRITING IN ALL CAPITAL LETTERS (OR UPPER CASE LETTERS) is equivalent to shouting or yelling at someone. If you're teaching business ESL for emails, I'd recommend mentioning this to students just in case.

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